FAQS

 

Celebrity Connect is a platform where you connect with celebrities and show producers to enquire for their services in relation to Appearances, Endorsements or Performances.

A Celeb is an individual or a group who has received fame and public attention accorded by the media. At CelebConnect we have Celebs across genres.

Yes. As long as you are above 18 years of age, you can send requests through CelebConnect.

You can send direct requests to all celebrities registered on CelebConnect. If you find that your celebrity is not registered with us, you can send us a request to put you in touch with the celebrity at REQUEST A CELEB

CelebConnect has on board celebrities who have exclusive access to your requests. CelebConnect works as follows:

Step 1 :Search for Your Preferred Celebrity/ Show

Step 2 :Check availability and send request

Step 3 :Your request is verified by CelebConnect team

Step 4 :The celeb/show producer receives your request. The celebrity may accept or reject the request or seek additional information regarding your request. In case the Celebrity/Show Producer has denied your request, you will receive more options from the CelebConnect team

Step 5 :Once the celebrity accepts your request, you will receive a notification from CelebConnect.

Step 6 :Confirm the transaction by paying the entire amount within 48 hours. You can reach out to us in case of delay in making the payment

Step 7 :You can interact with celeb or show team for logistics arrangements.

Click on the 'Sign In' link on the homepage of celebconnect.in. Click on the 'Sign Up' option and enter your full name, Email id., contact number, password and click on 'Submit' and you are registered with us.

Although registering is not a compulsion, we would suggest you to register on our website, since it would allow you to view your entire transaction history with us and avail exciting offers from our website

By registering, you get access to your transaction history on the site. You can track the status of your requests from your account. You can also opt to get information on special offers.

Click on ‘Forgot Password?’ link on the sign in page, enter your email id and submit. You will receive a link to reset your password.

You can send in your requisition form and confirm the celebrity or book a show usually up to 6 months in Advance. You would be updated about your transaction periodically. However, the final confirmation happens usually 30 days prior to the event for which you will need to make the payment.

CelebConnect charges 15% of the final amount for the request as Service Fees as agreed with the celebrity/show producer. Additional GST at applicable rates will be applied on all transactions. In case of events done free of cost, we charge a fixed internet handling fee. For brand endorsement deals, the service fee is decided on an individual case basis.

Your requests should contain details that will help a celebrity to understand your requirement and accept your request.

For Appearances and Performances, you will need to share details like Occasion, Event Name, City, Date, Time, Crowd, what your budget is etc.

For Endorsements, you will need to provide details like Company Name, Brand Name, Product, Budget etc.

You can submit a direct request HERE

Your requests should contain details that will help a Show Producer to understand your requirement and accept your request. You will need to provide details like Occasion, Event Name, City, Date, Time, Crowd, what your budget is etc.

You can submit a direct request HERE

Yes. You can login to your account and check the updated status of the Request. You would also be regularly updated about the status via SMS and Email.

We strive to give you an update regarding your request within 24 hours of receiving the completed form. Sometimes, the celebrity may not be able to access your request immediately and slight delays may occur on such occasions

Apart from web bookings, you can do all bookings or transactions by calling on our number 022-338-14124

There is no specific cut-off time for event booking or connecting with the celebrity for an event but it is better to confirm early as it may get very difficult to get dates for celebrities at the last minute. We suggest you connect 40 days in advance of the event to increase your chances of acceptance by celebrity/show producer.

We have the below modes of payment available for your transactions:

1. Any Debit / Credit Card

2. Net Banking

3. Direct Bank Transfer (RTGS & NEFT)

The Bank Details for Direct Transfer are:

Account Name: Purple Glaze Ventures LLP

IFSC: INDB0000384

A/c No: 201001062329

We will be adding new payment options in the near future.

The CVV is a 3 or 4 digit code embossed or imprinted on the reverse side of Visa and MasterCard credit cards. This is an extra measure to ensure that you have access or physical possession of the credit card itself in order to use the CVV code.

1. For Visa and MasterCard credit cards, the CVV is a 3 digit number embossed or imprinted on the reverse side of the card.

2. For American Express cards, the CVV is the 4 digit number on the front right hand side of the card above the card number.

3. For State Bank of India (SBI) cards, there is a 19 digit number printed on the front of the credit card, of which the first 16 digits are the credit card number and the last three digits are the CVV code.

This is a very rare situation, and can occur in case of a network fluctuation at the venue at the time of confirming the transaction. In this case, a reverse request for the charge on your card will be sent by us the same day to the bank.

As per our policy, we send a reverse request to the bank by the end of the day. Depending on each bank's policy, it can sometimes take up to 15 working days for the reversal to take effect.

In a rare case, if it has been longer than 15 working days and your refund is not reflecting, please feel free to contact us and we will take this up on priority with the bank to ensure the refund is done immediately.

For security reasons you may receive a call/email from the team at CelebConnect, all you need to do is email the requested documents mentioned in the mail so that our team can do the necessary verifications and authenticate your transaction.

As soon as your booking is confirmed, a confirmation e-mail and SMS containing your booking details is sent across to the contact details entered while booking. The same is also updated in your profile on the website.

If you are a registered user, please login with your email id and password. Then check the My Requests section, where you can check the status of all your requests. Alternately, call our helpdesk on or email us at customercare@celebconnect.in

Call our Customer Care immediately on ,or email us at customercare@celebconnect.in with revised details so that we can work out the best possible arrangements for you after reconfirmation with the celebrity/show producer.

You can cancel your confirmed request prior to the event date.

In case of cancellation, we would charge the following and refund the remaining amount to your account within 15 days of cancellation.

Charges for Cancellation:

0-15 Days Before Event: 100% of Total Amount

15-30 Days Before Event: 50% of Total Amount

More than 30 Days Before Event: 25% of Total Amount

We have put in place systems such that a celebrity completes all transactions from CelebConnect. However, in case of exigent circumstances, a celeb may not be able to fulfill his transaction. In such cases, we will try to make alternate celebrity arrangements basis your request or refund you the complete amount.

There might be a possibility that the celebrity that you want to request is not available on the CelebConnect portal. You can still request the celebrity you desire using our REQUEST A CELEB We would establish a connection with the celebrity for you.

Appearance by a Celebrity would generally mean, the celebrity would attend the event/function for a specific duration of time and would interact with the audience but would not perform at the event. The celebrity may choose to entertain the audience by giving a very brief performance at their discretion.

Performance by a Celebrity would generally mean, the celebrity would perform a specific act (the act he is known for) or any other performance including but not limited to judging, anchoring, Q&A sessions, Judging and other such activities where the celebrity needs to be actively involved as part of the event.

Brand Endorsement by a Celebrity would generally mean, an advertising campaign or marketing strategy used by a brand, company, or a non-profit organization which involves celebrities using their social status or their fame to help promote a product, service or even raise awareness on environmental or social matters. The brand endorsement may include a photo shoot, video shoot, promotion through social media and other extensive marketing tools.

Social Endorsement by a Celebrity would generally mean, an advertising campaign or marketing strategy used by a brand, company, or a non-profit organization which involves celebrities using social media popularity to help promote a product, service or even raise awareness on environmental or social matters.

After a verification process by Celebconnect team, the celebrity/ show producer receives your request on his personalized App. The celebrity may accept the request, reject the request (based on availability or other factors) or ask for additional information regarding your requisition.

Once the celebrity/show producer accepts your request and gives the final quote, we would send you the Pro-forma Invoice including our service fees.

You can confirm the transaction by paying the full amount. The confirmation will be sent to the celebrity/ show producer and your booking/ transaction is confirmed.

If you are not fixed on calling only a particular celebrity and want to request multiple celebrities, you can send us a request for the same HERE

The indicative rates mentioned on the website are usually exclusive of travel, security and accommodation. While filing the request form, you have an option to choose whether you would be providing travel, security and accommodation facilities to the celebrities or not.

Also, on receiving your request, the celebrity might ask to arrange for travel, security and accommodation as per his specifications which would be conveyed to you.

Yes, CelebConnect offers you customized options and annual packages.

Get in touch with our team at customercare@celebconnect.in or Call us on 022-338-14124

In cases where your requested celebrity is not available, we will give you alternate options based on your requirements and budget so that you do not have to go through the entire process again.

Please try refreshing the page once and clear your browser cache. If you still face problems, please contact us on or email us on customercare@celebconnect.in and we will look into it immediately.

Our website currently supports IE(version 7+ ), Mozilla Firefox, Google Chrome, Apple Safari, Opera and are adding support for other browsers as well.

We have optimized the website to offer the best user experience, we request you to once kindly check your connection with your Internet Service Provider.

Cookies help us customize our site to our customers' requirements, and offer a more personalized service.

We are sorry for this unlikely inconvenience. If your transaction process fails during a payment process, we will notify you if any erroneous charges have been incurred and reverse any amount charged within 3 weeks.